NU Information Services FAQ – On Campus Students

Network connectivity not established.
Check to make sure that you have a proper IP address. This should start as a 10.x.x.x
Instructions on how to find your computer's IP address

Local PC or machine may have some issue after a new installation of the Clean Access Agent.
Reboot the PC.

Destination port 8905 on the Clean Access Server is being blocked by a Personal Firewall.
Ensure that port 8905 (UDP) is opened.

3rd party software interfering with the Clean Access Agent
Try it by turning off Personal Firewalls, disable VPN software, or disable Spam Blockers.

Spyware is the term used to describe applications that run on your computer that can track you online, profile you, and/or record your keystrokes.  To avoid spyware, follow these guidelines:

1. Make sure to run an antispyware application.  Perform on-demand scans regularly to root out spyware that slips through the cracks.  Reboot after removal and rescan to make sure not ticklers, which are designed to reinstall spyware, have resurrected any deleted apps.  Additionally, even though we are not overly-impressed with any app's real-time blocking abilities, activate whatever your app of choice offers; it's nearly always better than nothing.

2. Give your antispyware some backup.  In addition to an antispyware app, make sure to run both software and hardware firewalls and antivirus applications to protect yourself against Trojan horses (and viruses, naturally).

3. Beware of peer-to-peer ("P2P") file sharing services.  Many of the most popular applications include spyware in their installation procedures.  Also, never download any executables via P2P, because you can't be absolutely certain what they are.  Actually, it's a good idea to avoid downloading executables from anywhere but vendors or major, well-checked sites.

4. Watch out for cookies.  While thy may not be the worst form of spyware, information gathered via cookies can sometimes be matched with information gathered elsewhere (via Web bugs, for example) to provide surprisingly detailed profiles of you and your browsing habits.  PC Magazine's own Cookie Cop 2 (www.pcmag.com/utilities) can help you take control of cookies.

5. Squash bugs.  Web bugs are spies that are activated when you open contaminated HTML e-mail.  Get rid of unsolicited e-mail without reading it when you can; turn off the preview pane to delete messages without opening them.  In Outlook 2003, Tools | Options, click on the Security tab and select Change Automatic Download Settings.  Make sure Don't download pictures or other content automatically in HTML e-mail is checked.

6. Don't install anything without knowing exactly what it is.  This means reading the end-user license agreement (EULA) carefully, as some EULAs will actually tell you that if you install the app in question, you've also decided to install some spyware with the software.  Check independent sources as well, as some EULAs won't tell you about spyware.

7. Protect yourself against drive-by donwloads.  Make sure your browser settings are stringent enough to protect you.  In IE, this means your security settings for the Internet Zone should be at least medium  Deny the browser permission to install any ActiveX control you haven't requested.

8. Keep up-to-date on the ever-changing world of spyware.  Knowing the threat will help you defeat it.  There are several great sites you can visit to keep abreast of this issue.  PestPatrol's Research Center (www.pestpatrol.com/pestinfo) has one of the most comprehensive lists of spyware and related threats we've seen.  SpywareInfo is another good online source of information.  Finally, PC Magazine's Security Scout utility (www.pcmag.com/utilities) aggregates dozens of security-specific news feeds and brings them right to your desktop.

Source: PC Magazine – March 2, 2004 – Article by Sean Carroll

1. Open Microsoft Office Outlook
2. Choose Tools -> Options
3. Choose the 'Mail Setup' tab
4. Click on 'E-mail Accounts'
5. Choose 'Add a new e-mail account' and click 'Next'
6. Choose 'POP3' and click next
7. Under 'User Information' enter your name and e-mail address (firstname.lastname@northwestu.edu)
8. Under 'Server Information' enter acts.northwestu.edu for both the incoming and outgoing mail servers
9. Under 'Logon Information' enter your username (firstname.lastname@northwestu.edu); the password is your student ID
10. Click 'More Settings'
11. Click on the 'Outgoing Server' Tab
12. Check the box next to 'My outgoing server (SMTP) requires authentication'
13. Click 'OK'
14. Click 'Next'
15. Click 'Finish'
16. You have now set up Outlook to send and receive e-mail for NU.

Open the Entourage app and select Accounts from the Tools menu at the top of the screen.

Click the New button at the top of the Accounts window.  With the POP Account Type selected, click the OK button in the New Account window.

Fill in the following information under the Account Settings tab:

• Account Name: NU E-Mail
• Name: [Your Name]
• E-mail Address: [Your E-Mail Address]
• Account ID: [Your E-Mail Address]
• POP Server: acts.northwestu.edu
• Password: [Your NU Password]
• SMTP Server: acts.northwestu.edu

Click the Click here for advanced sending options button and enter the following information:

• Check the SMTP server requires authentication box.
• Select the Use same settings as receiving mail server button.

Close the Advanced Sending Options popup, then click the OK button and close the Accounts window.

You should now be able to access your NU e-mail using Microsoft Entourage.

The path to your site will be:
    http://assembly.northwestu.edu/~username/

("username" is everything before @northwestu.edu in your NU e-mail address.)

To access your site using Core FTP

Download the CoreFTP software from the Eagle Website:
  http://eagle.northwestu.edu/is/network/cd/coreftp.html

1. Open Core FTP.
2. When prompted to make Core FTP your default client choose "No".
3. On the Site Manager screen you will be prompted to create a new site.
    a. Fill in a name for the site (whatever you'd like to see it listed as will work).
    b. Fill in assembly.northwestu.edu for the URL.
    c. Type in your full username (e-mail address) for the Username.
    d. Type your password in the box (and check the Don't Save box if you'd like to enter your password each time you connect).
    e. Click the "Advanced" button to the right, then click "Directory/Folder"
    f. Type in /~first.last/ (fill in your name) for the remote start folder.
4. Click Connect.

This will open your folder on the web server.  For your homepage, name the file index.htm or index.html to have it load as default.  If there is no index.xxx file, your site will show a listing of all files contained in it when using the path shown above.

There are also more detailed instructions here: http://eagle.northwestu.edu/is/blog/?p=45#more-45

coreftp

To access the Northwest University Global Address Book using Apple's Mail program, please do the following:

Open the Address Book program and select Preferences from the Address Book menu.

Go to the LDAP tab and click the + button at the bottom of the window.

Enter the following information, then click the Save button:

• Name: Northwest University
• Server: acts.northwestu.edu
• Search Base: dc=northwestu, dc=edu
• Port: 3268
• Scope: Subtree
• Auth Type: Simple
• User name: [Your NU E-Mail Address]
• Password: [Your NU Password]

You should now be able to perform a search and get results from the Global Address Book (ie- "Abi").

Now when you compose a message using Mail, it should now auto-complete matching NU e-mail addresses/names.

Open the Mail app and select Preferences from the Mail menu at the top of the screen.

Under the Accounts tab, click the + button at the bottom left corner of the window.

Fill in the following information:

• Account Type: POP
• Description: NU E-Mail
• Email Address: [Your E-Mail Address]
• Full Name: [Your Name]
• Incoming Mail Server: acts.northwestu.edu
• User Name: [Your E-Mail Address]
• Password: [Your NU Password]

Click the Server Settings... button and enter the following information:

• Outgoing Mail Server: acts.northwestu.edu
• Server Port: 25
• Authentication: Password
• User Name: [Your E-Mail Address]
• Password: [Your NU Password]

Click the OK button, then close the Preferences/Accounts window.

You should now be able to access your NU e-mail using Apple Mail.

(1 for yes, 2 for no)

Dial 4000 from your on-campus phone to enter the voicemail system.

• Check New Message- Press 4
• Leave a message - Press 5
• Review a message- press 6
• Change Setup Options - Press 7
• Change Call Transfer, Message Delivery - press 67
• Change Security Code, Mailbox Names - Press 77
• Switch Personal Greetings - Press 745

Quick Message Actions

• Repeat the Message - Press 3#
• Save message as new (new messages only) - press 30
• Check the next message - press 35
• Delete a message - press 36
• Archive a message - press 37
• Hear when the message was sent - press 38
• Redirect a message - press 39
• Exit quickly - press * (star)

Message Playback Options

• Slower - Press 4
• Softer / Louder - Press 5
• Faster - Press 6
• Backward - Press 7
• Pause - Press 8
• Forward - Press 9
• Exit - Press * (Star)

Outlook Web Access is available to check your email on the Web.  To access this feature, go to the Eagle Homepage using your Web browser.  [http://eagle.northwestu.edu/]

To Log In:

1. Go to the Eagle website homepage (http://eagle.northwestu.edu)
2. Enter your username (firstname.lastname@northwestu.edu).
3. Enter your password
4. Click the green arrow. This will log you into your NU email

Call (425) 889-5350. When the recording begins to play enter 9 + your extension (your personal ID) and you will be in your voicemail box.

If you wish to use your own email account, you may setup email forwarding. This will send all email you receive at your NU address to an alternate address.

To setup this feature, take the following steps:

1. Log in to the @northwestu.edu email box.
2. Select "Rules" from the bottom of the left pane.
3. Choose "New" from the icons at the top of the Rules page.
4. Select "Forward it to" and type an e-mail address in the box.
5. Uncheck "Keep a copy in my inbox" unless you want a copy left at this address.
6. Click "Save and Close" at the top of the window.

Your mail will now be forwarded to the provided address.

Please Note: Northwest University cannot guarantee email delivery outside of the Northwest University mail system.

To set up your computer on the NC network, you need to make sure that it is set to accept an IP address from our DHCP server. To do this, follow the steps below:

1. Go to the Start Menu and select the Settings menu. Click on Control Panel and then Network Connections.
2. Right-click on Local Area Network and select Properties.
3. Click on Internet Protocol (TCP/IP) and click the Properties button.
4. Under the General tab, choose Obtain an IP address automatically and Obtain DNS server address automatically.
5. Click OK.

Your computer is now set up for access on the Northwest University network.

For Office 2003:

1. Open Microsoft Office Outlook 2003
2. Choose Tools -> Options
   
3. Click the 'Other' Tab
4. Choose 'AutoArchive'
   
5. Select 'Run AutoArchive every' and choose how often you want it to run.
6. Select 'Archive or delete old items'
7. Select 'Show archive folder in folder list'
8. Click 'Apply these settings to all folders now'
   
9. Click 'OK' until all the dialog boxes close

All electronic access accounts remain the property of Northwest University and are subject to termination upon graduation; withdrawl from courses; or as directed by the Board of Directors, University Administration, or Information Services Oversight Team. Primary data backup is the user's responsibility, as Northwest University assumes no liability for loss via intentional or unintentional means.

The normal deletion schedule is at the end of the semester following graduation/withdrawl.  For example, Spring 2008 graduates will have access to their @northwestu.edu e-mail accounts until the end of December 2008.

As part of Northwest University's SPAM prevention, mail to off-campus addresses is only allowed from the University's mail server. In order to send mail off campus, you must use acts.northwestu.edu as your SMTP (outgoing) server. Make sure to set your client to use authentication and provide your Northwest University username and password.

For detailed information on setting up Oulook for Northwest University e-mail, visit the FAQ entry here.

1. Go to the Eagle Homepage using your Web browser.
2. Click the Change Your Password link under the email login
3. On the new window that opens (make sure any pop-up blockers are turned off so it will show), enter the following information:
• Email Address: Enter your email address
• Old Password: Current password
• New Password: What you'd like it to be
• Confirm New Password: Type the new password again
• Domain: Type NORTHWESTU
4. Click OK.

Most likely, your password has expired.  Follow these steps to create a new password for yourself:

1. From the Eagle Homepage, click the "Change Your Password" link at the bottom of the "Check Your EMail" section.
2. On the new window that opens (make sure any pop-up blockers are turned off so it will show), enter the following information:
• EMail Address: Your full firstname.lastname@northwestu.edu address
• Old Password: Current Password
• New Password: What you'd like it to be
• Confirm New Password: Type the new password again
3. Click OK.

If you are using Windows XP, you may have recently noticed an error message telling you that your anti-virus status is unknown. This is most likely because Windows Service Pack 2 does not recognize Symantec 9.0. As long as you have the Symantec icon in the bottom right hand corner of your screen, your anti-virus is running.

1. If you click on the ballon that warns you, you should see a screen like the one below.

2. Click here to download the fix for this issue. Choose Save and download it to your computer.

3. After it has downloaded, double click the file, and you will see a window similar to the one below. Choose Update.

4. It will show you the progress.

NOTE: You may be asked for the Symantec CD during this process. If you are asked for it, put in the 'Team to Clean' CD and click browse then go to d:\Contents\Symantec\SAV on your cd and click 'ok'
(d: is an example of your cd-rom drive, your drive letter may be different)

5. Click Finish and Windows XP SP2 will now be able to see the status of Symantec.

There are currently no color printers available for student use.

Please click here to view instructions and download driver software for connecting to the NU wireless network using a network card from the campus bookstore.

If you have mail ending up in your Junk E-mail folder and would like to turn that filter off, or have too much email coming in to your inbox and would like a way of filtering further, you can adjust your personal Junk E-mail settings as needed. When turned on, messages that are delivered to your inbox are processed through another layer of spam filtering and if they meet the necessary score, the messages are moved to your Junk E-mail folder. When disabled, all messages are left in your inbox (unless you have other rules set to move messages). To make changes to this option, follow the steps below:

1. Log in to OWA from the Eagle homepage and select Options (bottom left corner of the screen)

2. Scroll down in the right pane to the Privacy and Junk E-mail Prevention section.

3. To enable Junk E-mail filters, check the box next to Filter Junk E-mail. To disable, uncheck the box.

4. Click on Save and Close at the top to save these changes.

Below are the instructions on how to set up your computer to access the wireless at NU.

1.) Your computer will detect the wireless network. Click on the ballon to continue.

2.) Choose nuwireless and click Connect

3.) You will be prompted for the Network Key, enter: NorthwestU and click Connect
Note: Enter this exactly as shown here!

4.) You will need to install the Clean Access Agent after you connect to the Northwest University wireless system. Click here for Clean Access instructions.

Faculty and staff will need to use VPN to connect to network resources (such as Email and SCT), click here for further instructions.

Due to a configuration change by Hotmail, you may need to use the following workaround to access your Hotmail account.

1. From Internet Explorer's Tools menu, select Internet Options... and go to the Advanced tab.
2. Scroll down to the HTTP 1.1 Settings section.
3. Uncheck the Use HTTP 1.1 option.
4. Check the Use HTTP 1.1 through proxy connections option.
5. Click OK and restart Internet Explorer.

Our Networking Department is looking into a better, more transparent solution to this issue.

• Open Pocket Outlook
• Click Accounts, then New Account
• Enter your full northwestu.edu email address, then click Next
• Type in your name as you'd like it displayed
• Your username is everything before the @northwestu.edu
• Type in your password and click "Save password" if you would like
• Click Next
• Set the Account type to IMAP
• Enter in the name you would like to store these settings under
• The Incoming and Outgoing mail servers are acts.northwestu.edu
• The domain is northwestu.edu
• Click Finish

The account is setup. From Pocket Outlook, click the send/receive button and you should be able to check your mail.

The Symantec AntiVirus installation program can be accessed by clicking here. If you need the x64 version, there is a link provided at the bottom of the page.

This summer, we've been transitioning to a new campus-wide database management system (formerly the Exodus server).  You can now access grades, register, and much more using IQ.Web, the Web-based portal into our new system.

You can get to IQ.Web using the button at the top of the Eagle Homepage.

Replacement ID cards are $10.00 and are billed to your student account.

You have two options to get a replacement: either stop by the IS office and pick one up, or send an e-mail to help@ and request one be sent to your campus mailbox.  (If you choose the former, we are located on the third floor of the 6710/GPS building, across 108th from Starbucks and next door to the Houghton fire station.)

Unless you request a re-take, we will use the same photo as is on the Eagle Student Directory.

Follow these steps to setup LDAP access through Outlook 2003:

1. Open Outlook
2. Go to Tools --> Email Accounts
3. Select "Add a new directory or address book"
4. Select "Internet Directory Service"
5. Enter "acts.northwestu.edu" (without the quotes) for the Server Name, check the box for "This server requires me to log on", enter your email address for your username, and then type your current password.
6. Click Next.
7. Click OK, click Finish, and then restart Outlook.

The next time you open Outlook, you can access the directory through any of the address book views by changing the "Show names from the:" option to "acts.northwestu.edu".

The version of Symantec Antivirus available for NU students and employees via the Eagle Website is not compatible with Windows Vista.  We recommend using avast! 4 Home Edition, a free antivirus client that is recognized by the Cisco Clean Access Agent product.

[http://www.avast.com/eng/avast_4_home.html]

These downloads are intended for on-campus connections only!  If you are connected to the Internet from off-campus, please use the Microsoft Update Website.

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We have made Windows Vista SP1 available via a local download for both the 32-bit (x86) and 64-bit versions of the operating system.  Please click the link that applies to you and choose to save the file to your computer.

• Windows Vista SP1 – 32-bit Version
  This is the most common version and is 434MB in size.
• Windows Vista SP1 – 64-bit Version
  This installer is 726MB in size.